Frequently Asked Questions

Shipping

How long does shipping take?

Most orders ship within 1-3 business days. Delivery typically takes 5-10 business days within the US. You'll receive a tracking number by email once your order ships.

Do you offer free shipping?

Yes! Free standard shipping on all orders over $35.

Do you ship internationally?

Currently we ship within the United States. International shipping coming soon.

Orders & Returns

Can I cancel or change my order?

Orders can be modified or cancelled within 24 hours of purchase. Email us at coltonplaysmc@gmail.com with your order number.

What is your return policy?

We offer hassle-free 30-day returns. If you are not satisfied for any reason, contact us and we will arrange a return or replacement — no questions asked.

My item arrived damaged. What do I do?

Email us a photo of the damage and your order number. We will send a replacement right away.

Products

Where do your products come from?

We work with trusted suppliers to bring you trending, quality products at fair prices. All items are quality-checked before listing.

Are your products authentic?

All products are as described. Our perfume rollerballs are original fragrances inspired by popular scents — not counterfeit designer goods.

Payments

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and Google Pay.

Is checkout secure?

Yes. Our store uses 256-bit SSL encryption. Your payment information is never stored on our servers.

Still have questions?

Email us at coltonplaysmc@gmail.com and we will get back to you within 24 hours.